Sometimes, teams need a little nudge to help to self-organize. Remember self-organize means the team takes ownership of not only how to produce the desired end results, but they are active participants in understanding the product/project and they work together to ensure they are operating as a team. It is not too uncommon for teams to sit back and wait to be told to self-organize. I usually see this with newly formed teams or teams that have historically worked under command and control environments.
A colleague of mine argues that most people operate this way — they want to be told what to do. Part of me agrees with this concept, I see this during training sessions all the time. But I don’t think this lack of self-starting self-organization stems from people not knowing how and needing to be told. Instead, I think it’s people waiting to be given permission. This behavior comes through loudly in training sessions with folks new to Agile. I’ll often use various interactive facilitative techniques during training and it usually takes at least one person to help get the interaction going. Some of the tricks and advice I’ve used and received not only works during training workshops, but I think the same things can be applied by Scrum Masters (as well as those folks in leadership positions) to help kick-start or trigger a team to self-organize. Here they are:
Practice the Pregnant Pause. The idea is that if you want to trigger conversation, create silence. Here’s how it works, state the problem or objective, or simply a broad statement that you want to trigger conversation about. Now, here’s where the fun begins – count to nine. Let the silence begin. In fact, if you have to count to 99 — I guarantee that someone will break the silence. A good friend of mine called it doing a Michael Cain, say something and throw a long pause in there and just let the team fill in. If they don’t, then maybe the meeting or discussion is over.
Storming. I’m not referring to Tuckman, instead I’m talking about brainstorming. There are some great techniques that you can leverage out there that will get team members involved, even those people that are normally quiet. All you need is a whiteboard, maybe some easel paper, post-it notes, and some markers. It is a amazing to see what starts happening when someone throws out a question or a problem statement, and then watching a team start brainstorming ideas.
Get Out. Yes that’s right, sometimes it’s best to just throw out an idea and instruct the team to come up with the solution, and then walk out of the room. I’ve done this myself, and I’ve never been let down — even with brand new teams.
Become a Facilitator Master. Above I mentioned brainstorming, to do it well you’ll need to practice and learn some techniques. There are many good books that can help, [amazon_link id=”0596804172″ target=”_blank” ]Gamestorming: A Playbook for Innovators, Rulebreakers, and Changemakers[/amazon_link] by David Grey, Sunni Brown, and James Macanufo, [amazon_link id=”1591843197″ target=”_blank” ]Unfolding the Napkin: The Hands-On Method for Solving Complex Problems with Simple Pictures[/amazon_link] by Dan Roam, and [amazon_link id=”0470601787″ target=”_blank” ]Visual Meetings: How Graphics, Sticky Notes and Idea Mapping Can Transform Group Productivity[/amazon_link] by David Sibbet. Taking a few hours to read the books and a couple hours practicing some of the facilitating techniques will carry you a long way and help the team out greatly.
Have Some Fun. It sounds easy, but it’s been shown time and time again that the team’s productivity is often related to their attitude and the general feeling around the project. When the team starts getting too busy or too tense — this is the time when the Scrum Master should step in, assist, slow-down, or just feed the team with encouragement and substance.