So, I only check twitter once or twice a week, and generally rely on the email notifications for seeking out interesting facts. Well, I saw a tweet from Mike Cohn that recommended Never Split the Difference: Negotiating As If Your Life Depended On It by Chris Voss and Tahl Raz. Considering Mike knows his stuff, I didn’t take long before I picked up the audio book version and I listened to it on my next flight. One of my favorite parts of what Chris had to say was about creating safety and the human need to feel in control. He does this by giving someone the ability to say “No.” As I mentioned, I was on the plane while listening and here’s my notes from that section:
This book helps people become better listeners, better in challenging situations, better at helping people, and better at expressing a vision and selling that to the listeners. This is a must read for anyone in Product Management.