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Behaviors and Culture Can Impair Creating Good Product

in Agile/Agile Engineering/Product Management/Project Management/Teams by

When we think culture, we often think about nationality and or regional cultures. Culture is often a dinner discussion with my wife and friends, it’s great to reflect upon how our upbringing, surroundings, and maybe even our genetics drive our work habits, how we work with others, and how we see and work with authority. Culture is a difficult thing to work with because it’s engrained in us.

A few weeks ago, VersionOne released the 7th Annual State of Agile Survey. Within the survey, it is obvious that culture is the leading challenge to all aspects of agile adoptions and transformations. There were two questions within the survey that really highlighted the cultural challenges (note, I plucked out the key responses that impact culture – be sure to check out the full survey):

Concerns about Adoption

  • Lack of Upfront Planning – 34%
  • Loss of Management Control – 31%
  • Management Opposition – 27%
  • Dev Team Opposed to Change – 18%

Specific Organizational Failures Behind Agile Failures

  • Failure to integrate people – 34%
  • Failure to teach team-based culture – 28%

Prior to the survey being released, I already started making a list of those human behaviors and or cultural behaviors that I’ve seen impact the ability of an organization to build good software, let alone those behaviors that negatively impact an organization’s agile initiatives. Here’s my list:

  • Controlled manFear of Losing Control. This is primarily an individual fear; however, it can also be engrained in the organization. I’ve heard, “if I don’t put these controls on how the team works and if I’m not making decisions, when they screw up — I’m the one that is going to hang.” Of course, the idea of control being lost ultimately becomes a myth, because we generally see everyone’s engagement raise up a notch or two. Thus, resulting in more people being involved in making the decisions at the proper levels — hence scaling the organization.
  • Gate Keeper Culture. Often a subset or product of Fear of Losing Control, this is the manager or director who acts the liaison between his or her direct reports and the rest of the organization. I’ve seen and even lived in environments where all communications have to go up and down the ladder. Or, where in order to talk to someone on the “protected” team, you have to walk past the Gatekeeper and they then take the message or grant permission as long as they are part of the discussion.
  • Measurement of Success is Based upon “On Budget and On Time”. Many organizations, especially IT organizations live in the world where they try only be concerned with what they can control — and that is generally, “we deliver what was signed off and will do it based on a budget and set schedule.” Well, we fail to recognize that we should be measured based on the success of the product either in the marketplace or the usage internally. The funny part is when we time box and quit focusing on the when and who, and instead focus on the what — everyone is happier including the development teams.
  • “What’s My Role” Fear. This is the protectionist behavior where managers and or team members don’t see a fit for themselves or don’t find a fit for themselves as an agile transformation takes place. These team members or managers generally start start creating barriers to deflect blame while at the same time climbing to the roof-tops to shout out about the failures of the team and process. If others are looking at the right thing (e.g. product moving out successfully
  • Victim Mentality. Have you ever heard, “it’s always been that way and it’ll never change”? Well, this is the typical response for the person who either doesn’t want to deal with change — or they’ve been told “NO” so much, they just give up. Personally I used to be one of these people, then I learned quickly — if you don’t ask, you don’t get. And, if it is something that could have really positive results — isn’t it worth the risk?
  • photodune-3820842-young-superhero-sSuper Hero Culture. Now don’t get me wrong, I appreciate hard work and stepping up your game to make sure we succeed as a team. But constantly over committing and being let to overcommit constantly is not a good thing. I’ve also seen that individual who loves to be on a pedestal, thus when we start working more as a team — they’ll often be the person making back room deals to do more work or take on the clandestine project that our Scrum Master isn’t supposed to know about. Again, hard work is great — but we have to respect the concepts of sustainable pace, transparency, and “The Team”. Remember we regularly deliver value.
  • Us/Them Culture. This one is obvious, but it takes on a few forms including department silos, role based silos, and Ivory Tower silos. Department silos exist when we have complex solutions that require the integration of products from multiple departments and a bad or no rapport between the teams. Role based silos will generally exist in early agile adoptions where the value of diversification and cross-functional teams have not been visible yet. And Ivory Tower silos are those “I’m a Director” or “I’m the Product Manager” and you just do what I say — this never results in team work, unless the team is conspiring together to take down the Tower. If people talk about the managers in the organization as “The Suits”, then you might have some Ivory Tower silos and possibly going in the opposite direction.

What challenges, either culturally or behavioral, have you’ve experienced? I’m interested to here about those that not only impacted your agile implementation, but those that impacted delivery good product.

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